yueshengshop/app/model/order/Complain.php

<?php
/**
 * Niushop商城系统 - 团队十年电商经验汇集巨献!
 * =========================================================
 * Copy right 2019-2029 山西牛酷信息科技有限公司, 保留所有权利。
 * ----------------------------------------------
 * 官方网址: https://www.niushop.com.cn
 * 这不是一个自由软件！您只能在不用于商业目的的前提下对程序代码进行修改和使用。
 * 任何企业和个人不允许对程序代码以任何形式任何目的再发布。
 * =========================================================
 */
namespace app\model\order;

use app\model\member\MemberAccount;
use app\model\shop\Shop;
use app\model\system\Pay;
use think\facade\Cache;
use app\model\BaseModel;
use app\model\message\Message;

/**
 * 订单平台维权
 *
 * @author Administrator
 *
 */
class Complain extends OrderRefund
{
    /*********************************************************************************订单退款状态*****************************************************/
    //已申请退款
    const COMPLAIN_APPLY = 1;

    // 已通过
    const COMPLAIN_CONFIRM = 2;

    // 卖家拒绝退款
    const COMPLAIN_REFUND = -1;

    //撤销维权后
    const COMPLAIN_CANCEL = 0;

    /**
     * 订单退款状态
     * @var unknown
     */
    public $complain_status = [
        self::REFUND_APPLY => [
            'status' => self::REFUND_APPLY,
            'name' => '申请维权',
            'action' => [
                [
                    'event' => 'complainAgree',
                    'title' => '同意',
                    'color' => ''
                ],
                [
                    'event' => 'complainRefuse',
                    'title' => '拒绝',
                    'color' => ''
                ],
            ],
            'member_action' => [
                [
                    'event' => 'complainCancel',
                    'title' => '撤销维权',
                    'color' => ''
                ],
            ]
        ],
        self::COMPLAIN_CONFIRM => [
            'status' => self::REFUND_COMPLETE,
            'name' => '维权结束',
            'action' => [

            ],
            'member_action' => [

            ]
        ],
        self::COMPLAIN_REFUND => [
            'status' => self::COMPLAIN_REFUND,
            'name' => '平台拒绝',
            'action' => [

            ],
            'member_action' => [
                [
                    'event' => 'complainCancel',
                    'title' => '撤销维权',
                    'color' => ''
                ],
                [
                    'event' => 'complainApply',
                    'title' => '修改申请',
                    'color' => ''
                ],
            ]
        ],
        self::COMPLAIN_CANCEL => [
            'status' => self::COMPLAIN_CANCEL,
            'name' => '已撤销',
            'action' => [

            ],
            'member_action' => [
                [
                    'event' => 'complainApply',
                    'title' => '申请维权',
                    'color' => ''
                ],

            ]
        ],
    ];



    /****************************************************************************订单退款相关操作（开始）**********************************/


    /**
     * 会员申请平台维权
     * @param array $data
     * @param array $member_info
     * @return multitype:string mixed
     */
    public function complainApply($data, $member_info)
    {

        $order_goods_info = model('order_goods')->getInfo(['order_goods_id' => $data['order_goods_id']]);
        if (empty($order_goods_info))
            return $this->error([], 'ORDER_GOODS_EMPTY');

        if ($order_goods_info['refund_status'] == 3)
            return $this->error();


        //查询是否存在正在进行的平台维权
        $complain_info_result = $this->getComplainInfo([["order_goods_id", "=", $data['order_goods_id']]], "*");
        $complain_info = $complain_info_result["data"];
        if(!empty($complain_info) && in_array($complain_info["complain_status"], [1,2]))
            return $this->error();


        //订单不能已关闭或已完成
        $order_info = model('order')->getInfo(['order_id' => $order_goods_info['order_id']]);
        if(in_array($order_info["order_status"], [-1, 10]))
            return $this->error();


        model('order_complain')->startTrans();
        try {
            $data = array(
                'order_id'        => $order_goods_info["order_id"],
                'order_goods_id'  => $data['order_goods_id'],
                'site_id'         => $order_goods_info['site_id'],
                'site_name'       => $order_goods_info['site_name'],
                'order_no'        => $order_goods_info["order_no"],
                'member_id'       => $order_goods_info['member_id'],
                'member_name'       => $member_info['nickname'],
                'sku_id'          => $order_goods_info['sku_id'],
                'sku_name'        => $order_goods_info['sku_name'],
                'sku_image'       => $order_goods_info['sku_image'],
                'sku_no'        => $order_goods_info['sku_no'],
                'is_virtual'      => $order_goods_info['is_virtual'],
                'sku_id'          => $order_goods_info['sku_id'],
//                 'goods_class'      => $order_goods_info['goods_class'],
//                 'goods_class_name' => $order_goods_info['goods_class_name'],
                'price'           => $order_goods_info['price'],
                'num'             => $order_goods_info['num'],
                'goods_money'     => $order_goods_info['goods_money'],
                'goods_id' => $order_goods_info['goods_id'],
                'complain_reason' => $data["complain_reason"],
                'complain_remark' => $data["complain_remark"],
                'real_goods_money' => $order_goods_info['real_goods_money'],
            );
            $data['complain_status'] = self::COMPLAIN_APPLY;
            $data['complain_status_name'] = $this->complain_status[self::COMPLAIN_APPLY]["name"];
            $data['complain_status_action'] = json_encode($this->complain_status[self::COMPLAIN_APPLY], JSON_UNESCAPED_UNICODE);
            $data['complain_remark'] = $data["complain_remark"];
            $data["complain_apply_time"] = time();
            $pay_model = new Pay();
            $data['complain_no'] = $pay_model->createRefundNo();
            $complain_apply_money = $this->getOrderRefundMoney($data['order_goods_id']);//可退款金额 通过计算获得
            $data['complain_apply_money'] = $complain_apply_money;

            if(empty($complain_info)){
                $res = model('order_complain')->add($data);
            }else{
                $res = model('order_complain')->update($data, ['order_goods_id' => $data['order_goods_id']]);
            }


            //日志
            $this->addOrderRefundLog($data['order_goods_id'], $order_goods_info["refund_status"], '买家申请平台维权', 1, $member_info['member_id'], $member_info['nickname']);
            model('order_complain')->commit();
            return $this->success($res);
        } catch (\Exception $e) {
            model('order_complain')->rollback();
            return $this->error('', $e->getMessage().$e->getFile().$e->getLine());
        }
    }
    /**
     * 用户撤销平台申请
     * @param array $data
     * @param array $member_info
     * @return string[]|mixed[]
     */
    public function cancelComplain($data, $member_info)
    {
        $order_goods_info = model('order_goods')->getInfo(['order_goods_id' => $data['order_goods_id']], 'order_id,refund_status,delivery_status,is_virtual,site_id');
        if (empty($order_goods_info))
            return $this->error([], 'ORDER_GOODS_EMPTY');

        model('order_complain')->startTrans();
        try {
            $data['complain_status'] = self::COMPLAIN_CANCEL;
            $data['complain_status_name'] = $this->complain_status[self::COMPLAIN_CANCEL]["name"];
            $data['complain_status_action'] = json_encode($this->complain_status[self::COMPLAIN_CANCEL], JSON_UNESCAPED_UNICODE);
            $res = model('order_complain')->update($data, ['order_goods_id' => $data['order_goods_id']]);

            //添加维权日志
            $this->addOrderRefundLog($data['order_goods_id'], $order_goods_info["refund_status"], '买家撤销平台维权退款申请', 1, $member_info['member_id'], $member_info['nickname']);
            model('order_complain')->commit();
            return $this->success();
        } catch (\Exception $e) {
            model('order_complain')->rollback();
            return $this->error('', $e->getMessage());
        }
    }

    /**
     * 平台同意维权申请
     * @param array $data
     * @param array $user_info
     */
    public function complainAgree($data, $user_info)
    {
        $order_goods_info = model('order_goods')->getInfo(['order_goods_id' => $data['order_goods_id']], 'order_id,order_goods_id,refund_status');
        if (empty($order_goods_info)) {
            return $this->error([], 'ORDER_GOODS_EMPTY');
        }
        //已完成的订单项不可维权
        if ($order_goods_info['refund_status'] == 3){
            $result = $this->complainRefuse($data, $user_info);
            return $result;
        }

        $order_complain_info = model('order_complain')->getInfo(['order_goods_id' => $data['order_goods_id']], '*');
        if (empty($order_complain_info)) {
            return $this->error([]);
        }
        //已完成的订单项不可维权
        if ($order_complain_info['complain_status'] != 1){
            return $this->error([]);
        }

        model('order_complain')->startTrans();
        try {
            $data['complain_status'] = self::COMPLAIN_CONFIRM;
            $data['complain_status_name'] = $this->complain_status[self::COMPLAIN_CONFIRM]["name"];
            $data['complain_status_action'] = json_encode($this->complain_status[self::COMPLAIN_CONFIRM], JSON_UNESCAPED_UNICODE);
            $data['complain_real_money'] = $order_complain_info["complain_apply_money"];
            $data["complain_time"] = time();

            $res = model('order_complain')->update($data, ['order_goods_id' => $data['order_goods_id']]);

            $this->addOrderRefundLog($data['order_goods_id'], $order_goods_info['refund_status'], '平台同意维权申请', 3, $user_info['uid'], $user_info['username']);

            //触发主动退款
            $refund_result= $this->activeOrderGoodsRefund($order_complain_info['order_goods_id'], $order_complain_info["complain_apply_money"], '平台同意维权申请', $order_complain_info["complain_reason"]);
            if($refund_result["code"] < 0){
                model('order_complain')->rollback();
                return $refund_result;
            }

            model('order_complain')->commit();
            return $this->success($res);
        } catch (\Exception $e) {
            model('order_complain')->rollback();
            return $this->error('', $e->getMessage());
        }

    }

    /**
     * 平台拒绝维权申请
     * @param array $data
     * @param array $user_info
     */
    public function complainRefuse($data, $user_info, $refund_refuse_reason = '')
    {
        $order_goods_info = model('order_goods')->getInfo(['order_goods_id' => $data['order_goods_id']]);
        if (empty($order_goods_info)) {
            return $this->error();
        }

        model('order_complain')->startTrans();
        try {
            $data['complain_status'] = self::COMPLAIN_REFUND;
            $data['complain_status_name'] = $this->complain_status[self::COMPLAIN_REFUND]["name"];
            $data['complain_status_action'] = json_encode($this->complain_status[self::COMPLAIN_REFUND], JSON_UNESCAPED_UNICODE);
            $data['complain_refuse_reason'] = $refund_refuse_reason;
            $res = model('order_complain')->update($data, ['order_goods_id' => $data['order_goods_id']]);

            $this->addOrderRefundLog($data['order_goods_id'], $order_goods_info['refund_status'], '平台拒绝维权申请', 3, $user_info['uid'], $user_info['username']);

            model('order_complain')->commit();
            return $this->success();
        } catch (\Exception $e) {
            model('order_complain')->rollback();
            return $this->error('', $e->getMessage());
        }

    }

    /**
     * 获取平台维权订单列表
     * @param array $condition
     * @param number $page
     * @param string $page_size
     * @param string $order
     * @param string $field
     */
    public function getOrderComplainPageList($condition = [], $page = 1, $page_size = PAGE_LIST_ROWS, $order = '', $field = '*')
    {

        $list = model('order_complain')->pageList($condition, $field, $order, $page, $page_size);
        if(!empty($list["list"])){
            foreach($list["list"] as $k => $v){
                $complain_action = empty($v["complain_status_action"]) ? [] : json_decode($v["complain_status_action"], true);
                $complain_member_action = $complain_action["member_action"] ?? [];
                $list['list'][ $k ]['complain_action'] = $complain_member_action;
            }
        }
        return $this->success($list);
    }



    /**
     * 会员维权详情
     * @param $order_goods_id
     */
    public function getMemberComplainDetail($order_goods_id, $member_id){
        $condition = array(
            ["order_goods_id", "=", $order_goods_id]
        );

        $condition[] = ["member_id", "=", $member_id];

        $info = model("order_complain")->getInfo($condition);
        if(!empty($info)){
            $complain_action = empty($info["complain_status_action"]) ? [] : json_decode($info["complain_status_action"], true);
            $complain_member_action = $complain_action["member_action"] ?? [];
            $info['complain_action'] = $complain_member_action;
            //将售后日志引入
            $refund_log_list = model("order_refund_log")->getList([["order_goods_id", "=", $info["order_goods_id"]]], "*", "action_time desc");
            $info['refund_log_list'] = $refund_log_list;
        }
        return $this->success($info);
    }

    /**
     * 获取平台维权详情
     * @param $condition
     * @param string $field
     */
    public function getComplainInfo($condition, $field = "*"){
        $info = model("order_complain")->getInfo($condition, $field);
        return $this->success($info);
    }
    /**
     * 维权详情
     * @param $order_goods_id
     */
    public function getComplainDetail($order_goods_id){
        $condition = array(
            ["order_goods_id", "=", $order_goods_id]
        );
        $info = model("order_complain")->getInfo($condition);
        $complain_action = empty($info["complain_status_action"]) ? [] : json_decode($info["complain_status_action"], true);
        $complain_member_action = $complain_action["action"] ?? [];
        $info['complain_action'] = $complain_member_action;
        //将售后日志引入
        $refund_log_list = model("order_refund_log")->getList([["order_goods_id", "=", $info["order_goods_id"]]], "*", "action_time desc");
        $info['refund_log_list'] = $refund_log_list;
        return $this->success($info);
    }

    /**
     * 获取平台维权数量
     * @param $condition
     * @param string $field
     */
    public function getComplainCount($condition){
        $info = model("order_complain")->getCount($condition);
        return $this->success($info);
    }
    /****************************************************************************订单退款相关操作（结束）**********************************/
}